Hbajj Privacy Policy – Data Protection Guarantee

Hbajj ("we", "our", "platform") takes your privacy extremely seriously. This Privacy Policy ("Policy") explains what information is collected from you when you use hbajj's website and mobile application, how that information is used, and how it is kept secure.

By accessing or using the hbajj platform, you are considered to have consented to this Privacy Policy. This policy applies alongside our Terms & Conditions Applies jointly with.

Hbajj only collects the information necessary to provide its services and ensure security. No excessive or unnecessary data is collected.

We never store your full card number, CVV, or bank account password. Payment details are processed directly through the payment gateway.

Collected data is used solely for the purposes listed below. Your information will not be used for any other purpose without your consent.

• Account Management: To create, manage, and secure your account.
• Payment Processing: To process deposit and withdrawal transactions.
• Identity Verification: To prevent fraud and meet legal obligations.
• Service improvement: Analysing user behaviour to improve your experience on the platform.
• Contact: To notify you of important updates, security alerts, and promotions.
• Legal Compliance: To meet regulatory authority requirements.
• Customer Support: To address your questions and resolve any complaints.

Hbajj does not generally share your personal information with third parties. However, limited data may be shared in specific circumstances outlined below.

• Payment providers: Only the information necessary to complete transactions is shared with payment services such as Mobile Pay, Nagad, and Rocket.
• Legal Authorities: Under Bangladeshi law, we may be legally required to disclose information in response to valid requests from government authorities.
• Fraud Prevention: Limited data may be shared with specialist security agencies for fraud detection purposes.
• Technology Partners: With cloud hosting and infrastructure providers who support the operation of the platform.

All third parties are bound by strict confidentiality agreements. They may only use your data for the specified purpose and are not permitted to share it with anyone else.

Hbajj uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device.

• Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: Helps us understand which parts of the platform are used most.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

Hbajj retains your data only for as long as necessary. Retention periods vary depending on the type of information.

• Account information: For the duration your account is active and up to 5 years after closure.
• Transaction Details: Up to 7 years as required by law.
• Communication Logs: Support communication records for up to 2 years.
• Cookie Data: Until the end of the session or a maximum of 1 year.

Once the retention period ends, your data is securely deleted or anonymised so it can no longer be linked to you.

You have certain important rights over your personal data, and hbajj is committed to respecting them.

To exercise these rights Contact Us. Some data may not be erasable due to legal obligations.

Hbajj services are intended for users aged 18 and above only. We do not knowingly collect any information from individuals under the age of 18.

• Age is verified at the time of registration.
• Any data found to belong to a minor is deleted immediately.
• Any data belonging to a minor will be deleted upon request from a parent or guardian.

Hbajj uses industry-standard security technologies to keep your data safe.

• 256-bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
• Firewall Protection: Advanced firewall protection to block unauthorized access.
• Regular Audits: Regular testing is carried out by security experts.
• Restricted Access: Staff can only access data that is necessary for their role.
• Data Backup: Secure encrypted backups are taken on a regular basis.

Hbajj may update this Privacy Policy from time to time. The date of the latest revision is always shown at the top of the page.

• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any questions, complaints, or to exercise your rights over your data, please get in touch with us.

• Email: support@hbajj.app
• Live Chat: Start a live chat from any page on the platform.
• Duration: Bangla support available 24 hours a day, 7 days a week.

Privacy-related complaints will receive an initial response within 48 hours. Requests for data deletion or correction will be processed within a maximum of 30 days.