Hbajj Terms & Conditions – Full Terms of Use

Hbajj operates an online betting and gaming platform for users in Bangladesh. These Terms & Conditions ("Terms") form a legally binding agreement between hbajj ("we", "us", "the Platform") and the user ("you", "your"). These Terms apply to the hbajj website, mobile application, and all related services.

We want every user to clearly understand these terms, which is why they've been written in plain, simple language. If you have any questions, feel free to reach out to our support team.

To use hbajj's services, you must comply with the following general terms. These terms apply equally to all users.

• Hbajj is a platform built purely for entertainment. It should not be treated as a source of income.
• Each user is allowed only one account. hbajj reserves the right to close all accounts if multiple accounts are found under the same user.
• All information provided on the platform must be accurate and truthful. Providing false information may result in account closure.
• Account login credentials (password, OTP) must be kept strictly confidential and must not be shared with anyone.
• Hbajj reserves the right to update these terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.
• Hbajj reserves the right to suspend or permanently discontinue its services at any time and for any reason.

To register with hbajj, you will need to provide certain information. Failure to complete the registration process or providing incorrect details may result in your account not being activated.

• Valid Mobile Number: Registration requires an active Bangladeshi mobile number. OTP verification is mandatory.
• Full Legal Name: Your name must match your National ID or passport.
• Date of Birth: A valid date of birth is required. Registration is strictly prohibited for anyone under 18.
• KYC Verification: Withdrawals above a certain limit require a completed KYC (Know Your Customer) verification.
• One Account: Only one account is allowed per person, household, or device.

By registering an account, you confirm that all information provided is accurate and complete. If any details change later, please update them through support.

Hbajj is strictly for adults aged 18 and above. This is one of our core policies with no exceptions.

• You must be 18 or older at the time of registration.
• Age verification documents may be requested at any time if there is reason for suspicion.
• Any account found to belong to a minor will be suspended immediately and the balance may be forfeited.
• It is the user's responsibility to ensure that children in the household cannot access the platform.

The following rules apply to all financial transactions on hbajj. For any payment-related queries, please contact support.

• Deposits and withdrawals must be made under the same name and number. Withdrawals to a different number will not be approved.
• If account verification is not completed before a withdrawal, the payment may be put on hold.
• Hbajj reserves the right to conduct additional verification if any suspicious transactions are detected.
• Wagering must be completed before a withdrawal can be made while a bonus is active.
• If you experience any issue with a transaction, report it to support within 24 hours.

Keep the following rules in mind when placing bets on hbajj. These rules apply to all betting markets.

• Bet Confirmation: Once a bet is confirmed, it cannot be cancelled unless the event itself is cancelled.
• Odds Changes: Odds are displayed before a bet is placed. Once a bet is confirmed, any subsequent changes to the odds will not apply.
• Event Cancellation: If an event is cancelled, the stake for that bet will be refunded.
• Technical Issues: hbajj reserves the right to void any bet placed at abnormal odds due to a platform error or technical fault.
• Live Betting: If the connection drops while placing a bet on a live event, the bet status may remain uncertain.
• Match Fixing: Placing a bet using insider information about a match will result in account closure.

Hbajj offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions. The general bonus terms are outlined below.

• Wagering Requirement: A set number of bets must be placed before bonus funds can be withdrawn. The wagering requirement is specified separately for each bonus.
• Validity: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• One bonus at a time: Generally, only one bonus can be active at a time.
• Bonus Abuse: Misuse of the bonus system may result in bonus cancellation and account closure.
• No-Deposit Bonus: No-deposit bonuses offered under special promotions carry separate and strict terms.
• Bonus Cancellation: hbajj reserves the right to modify or cancel any bonus offer at any time.

To view the latest bonus offers and their full terms Latest Promotions View the page.

The following activities are strictly prohibited and may result in account suspension and balance forfeiture.

• Creating multiple accounts or using someone else's account.
• Registering with a false identity or incorrect information.
• Attempting to manipulate the bonus system.
• Placing bets using confidential information about a match or event.
• Attempting to hack an account or breach the platform's security.
• Using funds from money laundering or illegal sources on the platform.
• Placing bets using automated bots or software.
• Harassing or defrauding other users through the platform.

An account may be closed by the user or by hbajj at any time.

• Self-Exclusion: Any user may request to close their account. If a balance remains, the account will be closed after withdrawal.
• Self-Exclusion: Under Responsible Gaming, you can exclude yourself from the platform for a set period. For more information, Responsible Gaming Visit the page.
• Inactive Accounts: An account may be deactivated after 12 months of no transactions.
• Closure for Rule Violations: hbajj may close an account without notice if these terms are violated.

Hbajj is an entertainment platform. hbajj bears no responsibility for the following.

• Hbajj is not responsible for betting losses. All betting decisions are entirely the user's own.
• Hbajj is not liable for any failed bets or transactions resulting from internet disconnections or device issues.
• Hbajj is not responsible for issues arising from third-party payment services.
• The user is solely responsible for any loss or theft of their account credentials.

Protecting your personal information is extremely important to us. To learn more about how we collect and use your data, please see our Privacy Policy Read.

• Information provided during registration is used solely for service delivery and verification purposes.
• Personal information is never sold to third parties.
• Hbajj may be required to share information with authorities for legal reasons.
• Using the platform constitutes your consent to cookie usage.

Hbajj reserves the right to modify these terms and conditions at any time.

• Users will be notified via email or in-app notification in the event of significant changes.
• Continued use of the platform after any changes are made will be considered acceptance of the updated terms.
• The last updated date is displayed at the top of the page.
• We recommend checking this page regularly.

If you have any questions or complaints about these terms and conditions, please contact our support team. We're always ready to help.

• Email: support@hbajj.app
• Live Chat: Start a live chat directly from any page on the platform.
• Time: Support is available in English 24 hours a day, 7 days a week.

An initial response will be provided within 48 hours of submitting a complaint. Complex issues may take additional time to resolve.